Privacy Policy

Privacy Policy

Effective Date: 21/03/2025

Last Updated: 25/03/2025

1. Introduction

Welcome to Burnout to Breakthrough (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://burnouttobreakthrough.co.uk and use our coaching services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

  • Name and email address (for contact forms and email marketing)
  • Phone number (if provided during communication)
  • Payment details (processed securely by third-party payment providers)
  • Coaching-related data (e.g., session notes, if stored securely)

2.2 Automatically Collected Data

  • IP address, browser type, and device information (via Google Analytics)
  • Browsing behavior on our website
  • Cookies and tracking technologies (if accepted by you)

3. How We Use Your Information

  • Service Delivery: Providing coaching services, responding to inquiries, and processing payments.
  • Marketing & Communications: Sending newsletters, promotions, and service updates (with your consent).
  • Website Analytics: Understanding visitor behavior to improve website usability and content.
  • Legal Compliance: Meeting financial and legal obligations (e.g., tax record-keeping).

4. How We Store and Protect Your Data

We implement industry-standard security measures to protect your data, including:

  • Secure storage on trusted third-party platforms (Google Drive, encrypted cloud services).
  • Payment details processed securely by Stripe or PayPal (we do not store financial data).
  • Access controls and encryption for sensitive coaching notes (if applicable).

Data Retention Policy:

  • Analytics data: 12-26 months
  • Email marketing subscribers: Until you unsubscribe or after 2 years of inactivity
  • Coaching notes: 6 years (recommended for legal compliance)
  • Payment records: 6 years (UK tax requirement)

5. Data Sharing & Third Parties

We do not sell or rent your data. However, we may share it with:

  • Email marketing providers (e.g., Mailchimp, ConvertKit) to send newsletters.
  • Payment processors (e.g., Stripe, PayPal) for secure transactions.
  • Google Analytics to track website performance.
  • Legal or regulatory authorities if required by law.

6. Cookies & Tracking Technologies

We use cookies to enhance user experience and track website performance. By using our website, you consent to the use of cookies unless you opt out.

  • Essential cookies: Necessary for site functionality.
  • Analytics cookies: Track site usage (Google Analytics).
  • Marketing cookies: Used if running ads in the future.

Opt-out: You can disable cookies via your browser settings or use our recommended GDPR compliance plugin: Complianz – GDPR/CCPA Cookie Consent.

7. Your Rights & Data Control

Under GDPR and the UK Data Protection Act, you have the right to:

  • Access your data (request a copy of what we store).
  • Correct your data (update any inaccuracies).
  • Request deletion (subject to legal retention requirements).
  • Withdraw consent (unsubscribe from marketing emails at any time).

To exercise your rights, contact us at: [email protected]

8. Data Breach Policy

In the event of a data breach, we will:

  1. Assess the severity of the breach.
  2. Notify affected users if sensitive data is exposed.
  3. Report the breach to the UK’s Information Commissioner’s Office (ICO) within 72 hours (if required).
  4. Take corrective action to prevent future breaches.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: [email protected]

Website: https://burnouttobreakthrough.co.uk